• Research Services
  • Design Services
  • Our Work
  • Our Focus
  • gotoblog

hello@gotomedia.com

UX Fellows

  • Research Services

    Providing actionable insights so you can learn, innovate and scale the right ideas

    Whether launching or evolving a new product or service, we’ll put a strategic eye to your consumer research, gather reliable quantitative and qualitative data, identify the right opportunities, and provide you with scalable strategies.

    Learn More On Gotoresearch.com
  • Design Services

    Creating simplified digital product design and engaging experiences

    The gotomedia UX Design Team uses a range of disciplines within the UX umbrella to create effective products, including user interface design, interaction design and visual design.

    Learn More
  • Featured Work
    • 8x8 Digital Workflow

      buyer journeys & customer personas

    • ARM Website Redesign

      building cohesive enterprise strategy & design

    • BHI Dashboard

      accessible and extensible UX for complex data

    • Kasisto for DBS India

      conversational design for an international audience

    See All Case Studies
  • Our Focus

    Redefining the future of user experience

    At gotomedia, we create memorable experiences across technology, medical devices, healthcare, and accessibility. With an evolving tech landscape, healthcare complexities, and the importance of inclusive design, our human-centric approach ensures functional and delightful solutions.

    • Journey Mapping

      reimagining the customer journey

    • Joyful Accessibility

      creating inclusive digital experiences

    Learn More
  • The Latest From Gotoblog
    • Oliver Lindberg
      March 10 2023
      9 min

      Closing the Disability Gap

      9 minute read
      • Accessibility
      • UX Research
      • Voice UX
    • Two cartoony and colorful chat bubbles connected with a digital voice icon.
      Felicia Van Every
      November 11 2022
      9 min

      Voice UX: Are We Ready?

      9 minute read
      • Voice UX
      • Chatbot
      • Conversation Design
    Read the Blog

Blog Posts

Tag: Service Design ×

  • Kelly Goto
    April 11 2018
    9 min

    X Marks the Spot in Experience Design Thinking

    9 minute read
    • UX Design
    • Service Design
    • UX Research
    I have a confession. Although my world is a UX-centric one, I added ‘service design’ to the meta tag of my website and have been using terms like ‘service blueprint’ and ‘swimlanes’ in meetings. I watched as a LinkedIn group changed its title three times from UX to UX / CX / …
  • Keren Flavell
    October 18 2016
    10 min

    So Who Is Leading Our Service Design and Innovation Work?

    10 minute read
    • Service Design
    I managed to pin down our new Director of Insights and Service Design, Mary Piontkowski, to find out a little more about her. This is what I discovered. Welcome! You seem so enthusiastic about the work you do. Can you give us a brief background as a professional in the field, …
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Contact

hello@gotomedia.com

Ph 415.864.7007

gotoresearch

UX Fellows

gotomedia LLC

San Francisco, CA

Boston, MA

Seattle, WA

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